GUEST SERVICES MANAGEMENT RECHARGED
Today’s hospitality organizations need leaders who can strengthen brands and implement a social and economic responsibility culture within their staff.
Personal connections, knowing one’s colleagues and functioning together as critical as nurturing an atmosphere that allows each employee to thrive is mission-critical—hotelier answer: what does a guest services manager do?
HOSPITALITY INDUSTRY OF THE CENTURY
Hotels of the new era come with novel experiences inspired by many features that make the brand stays desirable to an increasingly more comprehensive demographic of travellers.
We live in a mixed world, and cultural nuances influence hospitality. They offer us fantastic teaching opportunities and boost our repertoire to deliver sophisticated ventures to our guests.
THE NEW BREED OF GUEST SERVICE MANAGER
As a guest services manager, I focused on providing guests with an exceptional service experience; much is made by knowing the guest, understanding their evolving wants and anticipating their needs.
The basic recipe for the hospitality industry, and even customer service in general, hasn’t changed in the luxury sector.
People want to be recognized, understood and welcomed. As a guest service team member, management aims to exceed each guest’s expectations and deliver the most elevated levels of personalized service and exclusive adventures.
How can I help? Do you have a question or interest in working with my team and me?
Hotelier Ossama Kamel Daoud and Associates is your one connection for comprehensive Hospitality solutions and services powered by world-class technology from one of the best certified experts in the hospitality industry.
I am available for an in-person meeting, or via zoom, and by phone to discuss how I could benefit your iconic futuristic residential, retail, entertainment, hospitality and leisure assets while transforming people’s lifestyles.
EVERY EXPERT TELLS A STORY. LET YOUR EXPERTISE BE KNOWN WELL.
At Ossama Kamel Daoud, Online Hospitality Lounge, I promise to provide comprehensive, hospitality-centred, and expert-led advice in which you and your guest get treated compassionately.
GUEST SERVICES RESUME
What would my resume tell you?
Early in my career, I did it all – I was a Front Desk Clerk, an Assistant Manager, a Hotel Manager, Event Manager, you name it.
What would my resume describe?
My duties span from directing and leading all Front Office, Guest Service, and Reservations departments.
It ensures efficient, cost-effective, and quality services are provided to guests for a unique and personalized guest experience while maximizing room revenue and occupancy to meet the financial goals of the Hotel and resort.
What would my resume emphasize?
In my pursuit of changing the shape of the hospitality industry to fit all involved. Uncompromising primary guest care, compensation, and profitability that is refreshingly free of bias, blame, and shame.
See Better – Hear Better – Feel Better – Know Better
Go Ahead and indulge in my Luxurious Online Lounge and learn what it means to go over the top. Subscribe to the Elite Hospitality Newsletter Now. Or join me in my intelligent introvert’s pursuit and love of Hospitality on Social Media.
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