Hospitality Management

HOSPITALITY MANAGER REVISITED

What is hospitality management? I have some 19+ years of experience in hospitality management in Egypt. I’m not an industry thought leader or global manager of the year. I have set myself the objective to take a detailed view of hospitality management and see if this is sufficient to describe what happens in corps and management.

RETHINKING | A MAJOR IN HOSPITALITY MANAGEMENT

Understanding the individual is the starting point of your managerial journey. Individual signifies your staff, your boss, and you.

A successful all-round manager must be able to^[*]:

• Relate to the people in the team, their characteristics, motivation, culture, needs and ambitions, all implicit and explicit.
• Relate to the domain your squad is performing in, even if it’s not yours.
• Describe to your team, your manager, and yourself what the plan and the milestones are, with details as required. Milestones are bonded to the overall goals and should consistently incorporate financial aspects.
• Balance the curiosity of the individuals in the team with the objectives and the organization’s interest, keeping an eye on all parties’ interests and goals.
• Create an environment where staff members feel safe, respected, and enjoy doing their job.
• Lead, challenge and guide the group.
• Use management tools and apply hospitality management styles as required by and for the situation.

You may have noticed that Hospitality Manager needs a domain. From customer to staff to revenue management, there is always a domain—hospitality management majors.

• Finance: Without a budget, you’re not a Manager.
• Mission: Without a Mission, you’re not a Manager.
• People: Without People, you’re not a Manager.
• Strategy: If you don’t have a “strategy,” start working on it now, or you will be out of a job shortly.

THE ROLE OF “HOSPITALITY COURT CIRCLE”

Court Circles are informal, invisible and essential reality in every organization. If you’re part of your CEO’s Court Circle, you have done well, regardless of what it says on your business card.

Court Circles in the hospitality industry tend not to follow a hierarchy.

As a member of a Court Circle, you have to swear total loyalty and confidentiality. The Hospitality Management King or Queen must be able to trust you under all circumstances. And you have to understand that your membership will neither help nor protect you simply because it doesn’t exist—hospitality management studies insight.

It may sound a bit soft, but don’t underrate the Hospitality Management challenge Court Circle effects because the wording seems weak.

How can I help? Do you have a question or interest in working with my team and me? 

Hotelier Ossama Kamel Daoud and Associates is your one connection for comprehensive Hospitality solutions and services powered by world-class technology from one of the best certified experts in the hospitality industry.

I am available for an in-person meeting, via zoom, or by phone to discuss how I could benefit your iconic futuristic residential, retail, entertainment, hospitality and leisure assets while transforming people’s lifestyles.