Resume
Experience
June 2021 – Present
PEOPLE AND CULTURE DIRECTOR | EGYPT
Enterprise Local Network Corporation
A culture carrier, expressing “elnco | Egypt” brand values through daily interactions with guests, owners and business partners
February 2019 – June 2019
FRONT DESK MANAGER
Kahramana Beach Resort | Balbaa Group
Managed and led Front of House operations of a 178 Chalets property that achieved an exceptional consumer experience that led the market.
March 2004 – November 2014
NIGHT HOTEL MANAGER
Fort Arabesque Resort, Spa & Villas
Moved up from Front Desk Clerk, Shift Leader, and Senior Receptionist to Assistant Front Office Manager before earning the Duty Manager position. In 2007, I became the Night Hotel Manager
Education
2021 – 2022
ENTERPRISE CORPORATE TRAINING
Canada
Scope Creep – Project Management – Conflict Resolution – Crisis Communications – Leadership and Stress Management
Certificate
1992 – 1996
HIOCCS – CAIRO UNIVERSITY
Egypt
Bachelor of Computer And Commercial Science
Degree
2014 – 2022
ONLINE RELATED TRAINING
Egypt
- Microsoft Office Suite
- Customer relationship management (CRM)
- Social Media Marketing
Certificate
Skills
- Customer-focus Service Program Management
- Team Building & Leadership
- Staff Mentoring & Motivation
- Strategic Relationships
Languages
- Arabic
- French
- English
- Italian
Knowledge
- Startup & Turnaround Environments
- Sales and Operations Planning
- Budgeting & Cost Containment
- Third-party Sales Consultant
- Strategic Planning & Tactical Implementation
- Offline & Online Marketing
Testimonial
I had the honour and privilege of hiring Ossama and bringing him into elnco | Egypt. Over the years, I found him a valued colleague who could take on any challenge (thrown his way, and there were many).
He is one of the most gifted, focused, organized, and determined people I have ever managed.
We developed a trust that became crucial in times of overwhelming stress and a sometimes-unrelenting onslaught of projects.
I knew that no matter what the task was if Ossama were on the project, every detail would get handled, every box would get checked, and new avenues of opportunity would be explored.
I watched him develop into a strong and strategic-minded leader, of which I’m immensely proud.
Nader Hanna
CEO
RESUME DOWNLOAD
Download Ossama Kamel Daoud’s Resume in PDF Format: 2023 Resume PDF.
Resume Frequently Asked Questions
What would a resume tell you?
Early in my career, I did it all – I was a Front Desk Clerk, an Assistant Manager, a Hotel Manager, Event Manager, you name it.
What would a resume describe?
My duties span from directing and leading all Front Office, Guest Service, and Reservations departments to ensure efficient, cost-effective, and quality services are provided to guests for a unique and personalized guest experience while maximizing room revenue and occupancy to meet the financial goals of the Hotel and resort.
What would a resume emphasize?
I appreciate your consideration for open positions. I’d be available in-person meeting, via zoom, or by phone to discuss how I could benefit all your iconic futuristic residential, retail, entertainment, hospitality and leisure assets while transforming people’s lifestyles.
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